Política de reembolso

We want you to be genuinely happy with your order. Here's how returns and refunds work.

21-Day Return Window

You have 21 days after receiving your item to request a return or refund.

How to Request a Refund

To start a return or refund request, contact us at (picysupport@gmail.com) with your order number and a brief description of the issue. A real person personally reviews every request — we don't use an automated return system.

For most items, you do not need to send anything back to receive a refund. Because we work with a network of suppliers to bring you a wide range of products, most items ship directly from the supplier to you — we don't hold physical stock ourselves. Once we've confirmed the issue with you, we process your refund directly, and separately follow up with our supplier on our end if needed. You'll never be left waiting on us to sort that out — your refund isn't dependent on us resolving anything with a third party first.

For higher-value items (over $150), we may ask for additional photo or video evidence to confirm the fault before approving the refund — this protects genuine customers and keeps costs (and prices) fair for everyone.

Damages and Issues

Please inspect your order as soon as it arrives and contact us right away if the item is defective, damaged, or not what you ordered, so we can make it right quickly.

Change of Mind

If you've simply changed your mind, contact us within 21 days of delivery — we'll review it on a case-by-case basis. Since items ship directly from our suppliers, change-of-mind refunds may be subject to a partial deduction to cover non-recoverable costs, which we'll always explain clearly before finalising anything.

Exceptions / Non-Returnable Items

For hygiene reasons, certain personal care items (such as items that have been worn, applied to skin, or had their seal broken) cannot be returned once used, but remain covered under our damage/defect guarantee above if something is genuinely faulty.

We do not accept returns for hazardous materials, flammable liquids, or gases.

Refunds

Once we've confirmed your refund is approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and display the refund.

If more than 15 business days have passed since your refund was approved and you haven't seen it reflected, please contact us at [].